It’s no secret that providing quality customer support can be a challenge. When you’re dealing with a high volume of support requests, it’s easy to fall behind and miss something. It can lead to unhappy customers and a hit to your company’s reputation. One way to combat this problem is to invest in a customer support platform that makes it easy to scale up your support operations.
AlphaCX is an omnichannel communication platform that makes it easy to engage with customers across channels with one inbox. With AlphaCX, you can connect to Facebook, Instagram, Twitter, WhatsApp, and more or embed a live chat widget on your website. Plus, AlphaCX can scale up your customer support to help you keep up with customer demand.
Hello, I’m Jisan Siam, a digital marketer. I will discuss AlphaCX to save your valuable effort to secure your future.
AlphaCX is a customer communication platform that enables businesses to interact with customers across messaging channels. It provides users with a modern conversational experience that makes it easy for companies to keep in touch with their customers.Source: AppSumo
AlphaCX Best for :
- Customer support teams
- e-Commerce businesses
With AlphaCX, you can manage Service Level Agreements (SLAs) with ease and automation, giving you and your customers peace of mind. AlphaCX has lots of features to solve your business problems. Here some of the features are discussed.
- Conversational Ticketing
- SLA Automation
- Self-Service Portal
- Team Management
- Email Ticketing to Export and Ticket Merge
- Mail and Social Integration
✅ Conversational Ticketing
Like other people, you have a few different email accounts, a few different chat apps, and maybe even a Facebook account or two. Keeping track of all these other interactions can be difficult, but with a unified inbox, it’s easy to stay on top of everything.
A unified inbox captures email, chats, WhatsApp, and Facebook interactions, making it easy to respond to your customers while keeping them engaged.
✅ SLA Automation
AlphaCX is the perfect solution. Their automated ticket deadlines ensure that your team never misses a deadline. With our outbound email and notification scheduling, you can save your team hours of work every week.
✅ Self-Service Portal
Feedback tools help you understand customer sentiment about their products and services, while a knowledge base provides answers to common problems and direct access to support. Customers can request services, find information, register, and resolve issues conveniently.
✅ Team Management
Organize your team by department, group, or location, create new roles as needed, and establish hierarchies to ensure everyone knows their place in the system. Team Management will help keep everyone on track and ensure that tasks are appropriately assigned and completed.
✅ Email Ticketing to Export and Ticket Merge
This app allows you to convert support emails into tickets and assign them to your agents without losing track of them. You can also export tickets in PDF and CSV format to deliver regulatory reports. You can filter tickets based on ticket details and time. You can also merge multiple tickets into one ticket, which is very useful for duplicate cases.
✅ Mail and Social Integration
With AlphaCX, you can easily manage your customer communication by setting up and integrating your incoming and outgoing emails. You can respond to and acknowledge customers’ issues via SMS and send bulk SMS at affordable rates.
You can also convert WhatsApp messages to tickets and assign them to your agents without losing track of them. You can easily sync your Facebook page into AlphaCX smart ticketing, converting social to tickets.
AlphaCX Pricing Plans
AlphaCX is an excellent value at just $15 per user billed annually or $20 per user billed monthly.
A free plan is also available, so you can try it out before committing to a paid plan.
Right now, you can choose this plans.
Or you can get a AlphaCX Lifetime Deal on AppSumo for only $59.
AlphaCX AppSumo Lifetime Deal.
Make your customers satisfied by giving them the support they need when they need it.
Get lifetime access for only $59.
- Lifetime access to AlphaCX
- All future Alpha Plan updates
- Unlimited clients
- Unlimited WhatsApp messaging (powered by Twilio)
- Unlimited Facebook Messenger
- Unlimited Instagram messaging
- Unlimited email-to-ticket
60-day money-back guarantee.
Get 10% off AlphaCX lifetime deal.
- Click on the “AlphaCX Lifetime Deal AppSumo“
- In a moment discount popup will come
- Write your email account
- After that, click UNLOCK MY 10%
- 10% discount offer is only available for the new account and first order.
AlphaCX is a great communication platform for businesses that want to improve customer support without increasing their workload. It is scalable and easy to use, making it an excellent solution for businesses of all sizes.
Message: If a deal on AppSumo you want, buy it quickly – they tend to sell out.
View More AppSumo Lifetime Deal.